Shipping policy

SHIPPING POLICY

Shipping Policy for Hopiva

Thank you for shopping with us! We aim to provide a smooth and reliable delivery experience for all our customers.

1. Shipping Methods

We offer standard shipping for all orders. Additional shipping options (such as expedited delivery) may be available at checkout depending on your location.

2. Order Processing Time

All orders are processed within 2-3 BUSINESS DAYS.
Orders are not shipped or delivered on weekends or public holidays.

In case of high order volume, processing times may be slightly delayed. We will notify you if there is a significant delay.

3. Delivery Timeframes

Estimated delivery time: 7-14 BUSINESS DAYS.

Delivery times may vary depending on:

  • Your location

  • Shipping carrier delays

  • Customs clearance (for international orders)

Please note that delivery time is in addition to processing time.

4. Shipping Costs

Shipping charges are calculated at checkout and displayed before payment.

  • Free shipping may be offered on selected orders or promotions

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your shipment status.

6. Delivery Issues & Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Courier service issues

  • Weather conditions

  • Customs processing

  • Incorrect shipping details provided

Hopiva is not responsible for delays caused by external factors, but we will assist you in resolving any issues.

7. Incorrect Address or Failed Delivery

Please ensure your shipping details are accurate at checkout.

If an order is returned due to:

  • Incorrect address

  • Failed delivery attempts

You may be responsible for additional shipping charges.

8. International Shipping

We offer international shipping to selected countries.

  • Delivery times may vary by destination

  • Additional customs duties, taxes, or import fees may apply

  • These charges are the responsibility of the customer

9. Lost or Stolen Packages

Hopiva is not responsible for lost or stolen packages marked as delivered. If you experience this issue, please contact the shipping carrier directly.

10. Contact Us

If you have any questions regarding your order or shipping, feel free to contact us:

📧 hopiva.business@gmail.com