Refund policy
RETURN & REFUND POLICY
Return & Refund Policy for Hopiva
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Return Eligibility
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
You may request a return within 7 Days of receiving your order.
Requests made after this period may not be accepted.
3. Refund Process & Timing
Once your return is received and inspected:
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You will be notified of approval or rejection
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If approved, your refund will be processed within 2-5 BUSINESS DAYS
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The refund will be issued to your original payment method
Please note that it may take additional time for your bank or payment provider to reflect the refund.
4. Exchanges
We offer exchanges only for:
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Defective items
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Damaged products
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Incorrect items received
If you need an exchange, contact us at hopiva.business@gmail.com
5. Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 24 hours of delivery
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Provide clear photos or videos as proof
We will offer a replacement or full refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return:
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Personal use or hygiene products
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Items marked as final sale or clearance
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Gift cards (if applicable)
7. Return Shipping Costs
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Customers may be responsible for return shipping costs
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Shipping fees are non-refundable
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If the return is due to our error (defective or incorrect item), we will cover the return shipping cost
8. Cancellations
Orders can be cancelled within a short time after placing them. Once the order has been processed or shipped, cancellation may not be possible.
9. Contact Us
For any return or refund inquiries, please contact us:
📧 hopiva.business@gmail.com